Being a Good Leader

Jess and Enrique are both Divisional managers for the same company. Jess's group is consistently productive and meets or exceeds goal every performance period, where as Enrique's does not. Enrique asks Jess "How come I'm not receiving your same output?"
Jess confesses she doesn't believe Enrique has the support of his staff and provides the following suggestions on how to be a better boss.

1) Clearly define what is expected of each employee. Review all job descriptions to make certain you and your employees are on the same path.
2) Treat employees with respect and dignity. Personal and sensitive issues should be discussed in private while praise should be given in front of others. Even better, praise your employees in front of your clients, it will make the clients know they are working with the stars of the organization.
3) Delegate responsibility and then trust your employees. They may end up doing something slightly different then the way you would do it, but may get just as good as an outcome. Be careful not to micro manage.
4) Employees will accept change if they are included in the decision making process. Share your thoughts and goals for the company with your employees and allow them to participate in the company's growth.
5) Deal with behavioral problems quickly and directly. If you are having a problem with an employee's behavior be kind and calm, but firm and clear in expressing how to correct the behavior and what will be expected in the future. Give the employee a chance to make amends and then move on.
6) When working in times with tight budgets, raises and bonuses may not be available for motivation, but praise and recognition can be used. Employees need to feel valued and appreciated, sometimes a kind word and encouragement is just as effective as a financial reward.
7) Be aware that part of the responsibilities of being a boss is being a 'people person'. You'll need to deal with divergent personalities in difficult situations. Do not make quick decisions, think through any proposed resolutions and be consistent in your rulings.
8) Lead by example. If you consistently put in 110%, try to do your best and have a positive attitude your employees will take note and emulate your behavior.
"Remember you can only be as strong as the support you get from your staff" Jess tells Enrique. Enrique appreciates the advice and vows he will work to make needed improvements. He is looking forward to giving Jess a run for her money at the next production review.


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